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Terms & Conditions
1. About these Terms and Conditions
In these terms and conditions "we" and "us" mean Global
Dance Enterprises LTD, and "you" means you the customer. In
these terms and conditions certain words spelt with initial capital letters
are defined terms. For your ease of reference these defined terms are
listed together at the end of the terms and conditions. These terms and
conditions together with your Order Confirmation constitute the Contract
between us and you for the supply of Products and Services. No other terms
and conditions shall apply. The Contract cannot be varied unless we agree
to vary it in writing or by email.
2. Placing Your Order
2.1 To place an Order you must be 18 years of age or over
and be accessible by non cellular telephone.
2.2 You may place an Order by:
2.2.1 1n filling in the Order Form on the Ceroc Web Site after logging
into or creating your personal account and clicking on the appropriate
submission button; or
2.2.2 telephoning us on 020 8969 4401 (0) between 09:00 and 17:00 Mondays
to Fridays; or
We will not accept Orders placed in any way other than those
listed above.
2.3 When you place your Order, we will issue you with a Web
Order Number. We will do this via the Ceroc Web Site, unless you have
placed your Order by telephone, in which case we will issue your Web
Order Number when you telephone us. Please note that such a Web Order
Number is supplied for reference purposes only and does not constitute
our acceptance of your Order.
2.4 By placing an Order, you make an offer to us to purchase
the Products you have selected on these terms and conditions. We may or may
not accept your offer at our discretion.
2.5 If we accept your Order, we will notify you of our acceptance
by issuing an Order Confirmation. We will send your Order Confirmation
to you by e-mail provided you have indicated an e-mail address on your
Order Form. The Order Confirmation will be effective on sending. If
we cannot accept your Order we will attempt to contact you by email
or telephone or post.
2.6 Whilst we will make every effort to supply you with the Products
listed on the Order Confirmation, there may be occasions where we are
unable to supply these Products because, for example, (i) such Products
are no longer being manufactured or available or (ii) if there was a
pricing error on the Ceroc Web Site. In such circumstances we will contact
you to inform you and may suggest alternative Products that you might
wish to purchase. If you do not accept our suggestions then we will
cancel your Order in relation to those Products we cannot supply and
repay you any money that you may have paid to us in respect of those
Products. Subject to clause 11.4 below, repayment of such monies will
be the extent of our liability to you if we are unable to deliver to
you the Products you have ordered.
2.7 Information contained in our advertising, brochures,
other written materials, on our web sites or given to you by our agents or
employees constitutes an invitation to treat. No such information
constitutes an offer by us to supply any products.
3. Supply of Your Products
Subject to these terms and conditions, we will supply to you the
Products indicated on your Order Confirmation.
4. Prices
4.1 The price for the Products will be the price indicated on
your confirmation email.
4.2 Delivery costs, where applicable, are payable by you as indicated
on your confirmation email.
5. Paying for Your Products
5.1 You may pay for your Products by the methods of payment
as may be displayed on the payment paragraph of the Ceroc Web Site from
time to time.
5.2 You must pay in the currency as indicated on our web sites.
5.3 If you are paying by credit card, then you must supply your
credit card details when you place your Order. Your credit card will
be charged when we issue your confirmation email or on shipment of your
Products. We will not supply the Products to you nor perform the Services
until your credit card issuer has authorised the use of your card for
payment of the Products and/or Services ordered. If we do not receive
such authorisation we shall let you know. Your credit card billing address
must be in the mainland United Kingdom, Northern Ireland or the Isle
of Man.
6. Delivery of Your Products
6.1 Orders will not be accepted and products will not be delivered
to any address outside the mainland United Kingdom, Northern Ireland
or the Isle of Man. Orders and deliveries will not be possible
for residents in the Channel Islands or the Isle of Wight.
6.2 Subject to clause 6.1 we will deliver your Products to the
delivery address as shown on your Order Form unless you are paying for
your Products by credit card in which case, we will deliver your Products
to the billing address for your credit card as indicated on your Order
Confirmation.
6.4 Title to and risk of loss in your Products will pass to you
on delivery of the Products.
6.5 Upon delivery of the Products to our carrier we will send
you a confirmation of shipment by e-mail provided you have indicated
an e-mail address on the Order Form.
6.6 Certain items may ship by post and cannot be tracked once
they have entered the postal system. All other shipments use carrier
delivery for maximum security and tracking.
7. Your Right to Return the Products or Cancel
a Contract for Services and to Receive a Refund
7.1 If you are not satisfied with any Product or the terms of
any entitlement to Services you have purchased from us, you may return
the Product to us or cancel the entitlement to Services and obtain a
refund and/or where applicable, subject to the refund scale of rates
as advertised on our website.
You may not obtain a refund for a Service if you have commenced use
of the Service.
7.2
A. If a Product was supplied in error, is incomplete or faulty
and you believe that you are entitled to a replacement or repair in
accordance with paragraph 10 below, please telephone us on 020 8969
4401 between 09:00 and 17.00 Monday to Friday.
B. If you have received the ordered Product(s) and have simply
changed your mind about purchasing them you may return the Product(s)
or entitlement to Service to us for a refund.
i) You inform us of your decision to cancel the contract within 14
Calendar Days of delivery of the Product or the date you purchased the
Services; and
ii) The Product(s) are returned in their original condition and the
security seals on the Product(s) are intact; and
iii) The Product(s) are returned in accordance with paragraph 7.2 C
below.
Please note that while the Product(s) remain in your possession you
are under a duty to ensure that the Product(s) are kept safe and secure.
C. Steps to Follow to Claim a Refund:
(i) Please telephone us on 020 8696 4401 between 09:00 and 17.00 Monday
to Friday to make arrangements for return. You will then be provided
with an RMA (Return Material Authorisation) number.
(ii) Before returning any Product(s) to Ceroc please check that you
have:
1. Received a RMA number from Ceroc (issued on request).
2. Enclosed all accessories, in box warranties and other material
supplied unless informed otherwise.
3. Used all packaging that was originally supplied.
4. Ensure the following returns address and the RMA number
are clearly displayed:
GLOBAL DANCE ENTERPRISES LIMITED
77 Fernhead Road
London NW9 6AE
RMA number (please insert number provided to you)
5. Sealed the packaging securely.
(iv) Following these steps will help ensure the Product(s) arrive
at the correct destination and in good condition within a timely fashion.
Please note that your failure to follow this procedure may result in the
returned Product(s) being rejected upon receipt and you may forfeit your
right to a refund.
(v) Please note that we reserve the right to reject any Product(s) that
are not returned in accordance with the provisions set out above and
particularly within paragraphs B and C.
11. Our Liability
11.1 These terms and conditions set out the full extent of our
obligations and liabilities in respect of the supply of the Products
and the performance of any Services.
11.2 Save as set out at paragraph 11.3 below, there are no
warranties, conditions or other terms that are binding on us regarding the
supply of Products or the provision of Services except as expressly stated
in the Contract.
11.3 Any warranty, condition or other term arising out of or
in connection with the supply of Products and/or the provision of Services
which might otherwise be implied into or incorporated in the Contract by
statute, common law, laws applicable in the country where you purchased the
Products or Services or otherwise (including without limitation any implied
term as to quality, fitness for purpose, reasonable care and skill) is
hereby expressly excluded to the maximum extent permitted by law. In
particular, we will not be responsible for ensuring that the Products are
suitable for your purposes.
11.4 Nothing in the Contract shall limit or exclude our
liability (i) for death or personal injury caused by our negligence or (ii)
for fraud or (iii) any breach of the obligations implied by applicable
compulsory national laws as to title or (iv) any liability which cannot be
excluded by law.
11.5 Subject to clause 11.4 we will not be liable under the
Contract for any loss of income, loss of profits, loss of contracts, loss of
data or for any indirect or consequential loss or damage of any kind
howsoever arising and whether caused by tort (including negligence), breach
of contract or otherwise.
11.6 Subject to clause 11.4 our maximum aggregate liability
under the Contract whether in contract, tort (including negligence) or
otherwise shall in no circumstances exceed the amount payable by you to us
in respect of the Product(s) and/or Services in question.
11.7 This does not affect your statutory rights as a
consumer, nor your right to return the Products as per clause 7.
12. Contacting Ceroc
You can contact us:
- by telephone on 020 8969 4401 between 08:00 and 17:00 Mondays to Fridays;
- by post at GLOBAL DANCE ENTERPRISES LIMITED, 77 Fernhead Road, London,
NW9 6AE
When contacting us you must quote your Web Order Number.
14. Data Protection
By placing your Order, you agree and understand that we may store, process
and use data collected from your Order Form or fax Order or telephone
Order for the purposes of processing your Order.
15. Circumstances beyond our reasonable control
We will make every effort to perform our obligations under the Contract.
However, we cannot be held responsible for delays or failure to perform
if such delay or failure is caused by any circumstances beyond our reasonable
control. In the event of a delay, we will perform our obligations as soon
as reasonably possible.
16. Disagreements Governing Law and Jurisdiction
We will try to solve any disagreements quickly and efficiently. If you
are not happy with the way we deal with any disagreement and you want
to take court proceedings, you must do so within England or Wales and
the laws of England and Wales will apply.
17. General
17.1 Neither our failure or your failure to enforce any
term of the Contract constitutes a waiver of such term. Such failure shall
in no way affect the right later to enforce such term.
17.2 The invalidity or unenforceability of any provision of the
Contract shall not adversely affect the validity or enforceability of the
remaining provisions.
18. Defined Terms
18.1 In these terms and conditions:
"Ceroc Web Site" means our web site for customers in
the mainland United Kingdom, Northern Ireland and the Isle of Man, the
web address of which is http://www.network.ceroc.com
"Contract" means these terms and conditions together
with your Order Confirmation;
"Consumer" means a customer who purchases Products
otherwise than in the course of a business;
"Order" means an order placed by you in accordance
with these terms and conditions;
"Order Confirmation" means the order confirmation issued
by us to you indicating acceptance of your Order;
"Order Form" means the electronic order form on the
Ceroc Web Site;
"Product" means any product listed on the Ceroc Web
Site which we agree to supply to you on these terms and conditions and
may include Services;
"Return Authorisation Documentation" means the documentation
issued by us to you for the return of Products;
"Services" means any chargeable or other services listed
on the Ceroc Web Site which we agree to supply to you on these terms
and conditions;
"Territory" means the countries of
"Web Order Number" means the order number issued by
us to you;
18.2 Global Dance Enterprises LTD is a company incorporated in Isle
of Man with its registered office at 7 HILL STREET DOUGLAS, IM1 1EF
with registered number 119503C.
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